Senior UX/Product Designer
Oct 2020 – Now
Working in the Wholesale arm of BT to redevelop a legacy B2B product. Interviewing SMEs, and users via remote workshops in Mural to discover painpoints and opportunities. Then analysing findings to help inform solutionising and iterations, and finally producing wireframes to test with users. Working in an multi-disaplinary agile squad, while mentoring a junior designer.
Senior Product Designer
June 2020 – July 2020
I helped design a CRM system for Robert Walters Recruitment with a team of Product designers, BAs, PAs, PMs, and a Lead UX. My initial task was to absorb the research, which included: Card Sorting, 1 to 1 interviews, legacy systems analysis, and SME interviews. From there, I created User Journeys, Jobs to be Done, Wireframes, and full Visual Designs. These were all tested with the end users.
Senior UX Designer
Sept 2019 – Janurary 2020
HSBC brought me on-board to look after the UX for their Global Standards and Licensing Applications. I was involved in critiquing existing solutions, stakeholder briefs, wireframing/prototyping, presenting solutions, adhering to corporate styleguides, producing dev specs.
Lead CX/UX UX Designer/UX Mentor
Mar 19 – Jul 19
I was asked back for a second time to NCB. Part of my role was to look into the Capital Markets department, to improve the customer experience, and to increase efficiency for the business, using the Design Thinking Methodology. Also exposing the team to UX/CX best practices, and training and mentoring staff in prototyping tools and design principles.
UX Designer
Jan 2019 – Mar 2019
Working closely with UI Designers, PMs, SMEs, UXRs and third party data analysis to provide UX Design for argos.co.uk. Obtaining research from the in-house user-testing lab, Adobe Analytics, heat-maps, SME interviews, customer interviews to produce wireframes, and prototypes.
Senior/Lead CX/UX Consultant
July 2018 – Nov 2018
I was placed in this role in Kingston, Jamaica to help a local bank learn about CX and UX Design from an international perspective. I worked within the CX Lab using fortnightly Design Sprints to help conceptualise various strategies to improve the customer experience within the bank – both digital products and business processes were suggested.
I also trained several members of the team how to prototype in Adobe XD.
Lead UX, Product, Service Designer
August 2017 – June 2018
I was placed in this role in Kingston, Jamaica to help a local bank learn about CX and UX Design from an international perspective. I worked within the CX Lab using fortnightly Design Sprints to help conceptualise various strategies to improve the customer experience within the bank – both digital products and business processes were suggested.
I also trained several members of the team how to prototype in Adobe XD.
UX Consultant
July 2017 – July 2018
My role at Mubaloo was to analysis a Career Training company’s business logic. And to convert that logic into a workable digital product.
Senior UI/UX Design Consultant
July 2013 – Sept 2016
Working as their first and only inhouse designer. I was brought onboard not only to design all their products, but to advise on best practice and procedures in all things UX/UI.
I worked on all their Web Apps, Marketing Websites, Kiosk interfaces and Mobile Enabled Experiences.
I collaborated with MDs, PMs, Developers and Internal Users during the full life cycle of each product.From Initial Brief, User Journeys & Profiles, Wireframes, Designs, Dev.
UI/UX/Digital Design Consultant
July 2012 – Dec 2012 & Feb 2013 – March 2013
Working with Deluxe Media to produce User Stories, Site Maps, Wireframes, Designs and Developer specs for a Video Media Management Application.
Designs and UX had to work for industry professionals and be adaptive and flexible enough to work for large format monitors or small tablet/mobile screens.
Also producing Design Guide for BarclayCard Mobile.
UX/UI Designer
March 2012 – July 2012
My role was to produce graphics, designs, reusable components, specs and user flows for Lloyds Bank’s internal data management online application.
My task was to completely revamp and overhaul an old legacy system they already had.
Digital Designer
March 2012 – March 2012
Creating designs for a Tivo App to go on a TV set-top boxes, using Adobe Illustrator and Flash.
UI/UX Design Consultant
Feb 2012 – March 2011
I was brought on-board their games design department to troubleshoot a project they had conceptualised but needed fleshing out and sanity checking. The project was an innovative and unusual interface for both web and mobile.
UX/UI Designer and Developer
June 2011 – Oct 2011
During this period, my role was for an environmental company. My role was to design and build their web site. I worked with the team to produce a design brief, then produced wireframes, then prototypes, then full designs.
Once approved, I went on to build the site in Wordpress and create a theme from scratch. Once this was approved we went ahead and populated the site with content.
UI/Digital Designer
Oct 2010 – March 2011
My key responsibilities were producing UI designs, concepts and assets for the yell.com and it’s many channels.
Senior Digital Designer
March 2010 – Oct 2010 & Oct 2011 – Feb 2012
I was the Senior Product, UI, and Marketing Designer. I working closely with the Managing Director and all heads of departments and involved presenting designs at boardroom meetings.
My main task was to redevelop and modernise askjeeves.com. Alongside this I provided design and guidance for the day-to-day running of the site and its marketing output.
I mentored Junior Designers and helped brainstorm new products and I managed external design resources.
Graphic/UI Designer
Jan 2009 – Nov 2009
My main task was initially a GUI Designer for their online application software. However, my role developed into designing the interfaces, creating icons and building the front-end pages etc.
I was also their brand designer for a number of their products and web sites. I also looked after their print and marketing output as well as looking after logo redesigns and flash demos.
Graphic/UI Designer
Aug 2008 – Oct 2008
During this period I was the only In-House Graphic Designer for Vodafone’s Strand Office.
I worked for the Marketing team, designing web sites, flash banners, PowerPoint presentations, newsletters and print work.
My initial project was to redesign the product homepage for ZYB (one of Vodafone’s sister companies).
I used focus groups and in-house feedback to create the new ZYB look and feel.
Illustrator/Flash Designer
March 2008 – July 2008
At Europa Point Ventures I was recruited to design and build Flash online Casino games for the Chinese market. I design, illustrate and build themed slot machines, which include all Chinese translations. I also designed and built the interface for all their games.
My other duties include some web build and mentoring/training other designers.
Web Design/Dev
Dec 2007 – Jan 2008
At Hearst I designed and built their corporate web site and implemented a simple CMS programme (Adobe Contribute). I designed and built everything from scratch, learned Contribute, then briefed the marketing team on how to use it.
Illustrator/Flash Designer
Dec 2006 – April 2007
Yahoo Poker – online Flash tutorials and quizzes, Blue Square – skinning and developing an online interactive betting form, Deal or No Deal – online flash gambling game based on the TV quiz show, Golden Balls – online flash gambling game based on the TV quiz show, Various Casino Flash Games – conceptualised, designed, and front-end built.
Graphic Designer
Sept 2017 – Dec 2017
Oversaw all of our marketing designs, Responsible for brand’s ‘look and feel’, Developed brand into full page magazine adverts, Greatly increasing the impact of our HTML newsletters by learning from previous statistics, Oversaw direct marketing campaign designs, Oversaw all advertising on our iTV Sky service, Designed, illustrated, animated and built our casino Flash games, Promoted to Games Designer, Designed, templated and project managed our poker sites
Redesign new poker software, Designed and built numerous micro sites, Designed our merchandise for poker tournaments, Helped develop our brand and redesign our logos.
Various Design Agencies
April 1999 – Dec 2003
I honed my front-end build and web design skills. Both these roles were for agencies and some of the clients included Westlife, Popworld, Sasha, Whitney Houston, Sclub 7 and Tuskerdirect.